Privacy Policy | Hazel's Rentals

Last updated: June 2026

This Privacy Policy explains how Hazel's Rentals ("we", "us", "our") collects, uses, and protects information when you visit hazelsrentals.com (the "Site") or contact us about a vacation rental, property management, or a renovation project.

Who we are

Hazel's Rentals is a vacation rental, property management, and renovation management business based in Playa Flamingo, Guanacaste, Costa Rica. For any privacy question, contact us at stay@hazelsrentals.com.

Information we collect

Information you give us. When you complete our inquiry form or email us, we collect your name, email address, phone number (if provided), and any details you share about your stay, your property, or your project.
Information collected automatically. Like most websites, our Site may collect basic technical information such as your browser type, device, and pages visited, through cookies and similar technologies. See our Cookie Notice.

How we use your information

To respond to your inquiry and provide the information or service you requested.
To arrange and manage bookings, property management, or renovation services.
To communicate with you about your stay, your property, or your project.
To improve our Site and understand how it is used.
To meet legal and accounting obligations.

How we share information

We do not sell your personal information. We may share it only as needed to provide our services, for example with:

Booking platforms such as Airbnb, or our direct-booking partner Dreams on the Hill, when you choose to reserve a property.
Trusted service providers who help us operate (such as cleaning, maintenance, or email providers), who may only use it to perform their work for us.
Authorities or advisors where required by law.

When you click through to a booking platform, that platform's own privacy policy applies to the information you provide there.

Payments

We do not collect or process card payments on this Site. Any payment for a booking is handled by the booking platform or arranged with you directly.

Keeping your information

We keep your information only as long as needed for the purposes above, or as required by law, and then delete or anonymize it.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing stay@hazelsrentals.com. We will respond within a reasonable time.

Security

We take reasonable steps to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children

Our Site is intended for adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date above shows when it was last revised.

Contact us

Questions about your privacy? Write to stay@hazelsrentals.com or call +506 8386 2149.